Shipping policy

Shipping Policy

Last Updated: September 3, 2026

At LuxPendulum, we aim to deliver your orders safely and as quickly as possible. Please read our Shipping Policy before placing an order.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

Orders may take additional time to process during sales, holidays, high-demand periods, or due to product availability.

2. Shipping Time

Estimated delivery time is generally 3–10 business days, depending on the delivery location and courier availability.

Delivery timelines are estimates and may vary due to factors beyond our reasonable control, including:

Courier or logistics delays
Weather conditions
Public holidays
High order volumes
Incorrect or incomplete delivery information
Remote or difficult-to-reach locations

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

LuxPendulum may offer free shipping on selected products, orders, or promotional campaigns.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

Full name
Correct address
City and state
Postal/PIN code
Valid contact number

LuxPendulum may not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

5. Order Tracking

Where tracking is available, customers will receive shipping or tracking information after the order has been dispatched.

Tracking information may take some time to become active after shipment.

6. Delivery

Orders are delivered through our trusted shipping and logistics partners.

Customers may be required to provide identification or confirmation where required by the delivery partner.

7. Failed Delivery

If a delivery attempt is unsuccessful due to an incorrect address, customer unavailability, refusal to accept the order, or failure to provide required information, the order may be returned to us.

Additional shipping charges may apply for reshipping where applicable.

8. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact LuxPendulum within 48 hours of delivery.

We may request:

Your order number
Clear photos or videos of the product
Photos of the outer packaging
A description of the issue

Please do not discard the product or original packaging until our support team has reviewed your request.

9. Delays and Force Majeure

LuxPendulum is not responsible for delays caused by events beyond our reasonable control, including natural disasters, transportation disruptions, government actions, strikes, technical failures, or other unforeseen circumstances.

10. Changes to This Shipping Policy

LuxPendulum reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.